Community Relations

Last week during an AlertNow message about a soft lockdown at three D62 schools, several parents hung-up and hit redial.  It is very important when receiving an AlertNow general announcement that parents listen to the entire message and avoid hitting redial.  If the call had been an emergency, the phone lines would of been blocked from outside callers.  This does not happen for general announcements.  Normally, general announcements are scheduled for evening hours.  As all of you know, several communities close to Des Plaines were under hard lockdown due to an escaped prisoner, who was eventually captured. In an effort to keep parents informed that the District was aware of the situation, and that students were safe, we sent out the mid-afternoon call.

General announcements will reach only one phone number that you identify and your email address.  We also learned that the message was sent in several languages to some households.  Please check with your school secretary to review and revise your child’s contact and language information. AlertNow responds to the data that is sent by our data specialists.

For more information regarding AlertNow, please visit www.d62.org/news/index.html and click on the AlertNow logo located in the lower right hand corner of your monitor.